1. Data Controller
Your personal data is processed by “Panorama Ankara Global” (https://www.global.panoramaankara.com) as the Data Controller in accordance with applicable data protection legislation.
2. Categories and Sources of Processed Personal Data
| Category | Example Data | Source |
|---|---|---|
| Identity & Contact Data | Full name, email address, phone number | Appointment and contact forms |
| Health Data | Preferred dental treatment (e.g., implant, veneer) | BetterDocs Q&A forms |
| Technical & Cookie Data | IP address, cookie preferences, browser & device info | Website cookies, Google Analytics |
| Communication Records | Email correspondences, form responses, chat history | Contact and support forms |
3. Purposes of Processing Personal Data
Service Delivery & Appointment Management
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Scheduling and tracking dental appointments
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Providing information about the treatment process (e.g., implants, veneers, smile design, orthodontics, surgery, prosthetics)
Q&A and Support Services
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Responding to your BetterDocs Q&A submissions
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Managing category-based content requests
Content & Marketing Communication
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Sending clinic campaigns, updates, and announcements
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Email newsletters and SMS notifications
Website Functionality & Optimization
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Monitoring site performance via cookies and analytics
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Enhancing user experience and navigation
Legal Obligations
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Fulfilling requirements under the Turkish Personal Data Protection Law (Law No. 6698) and other regulations
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Responding to requests from official authorities
4. Data Transfers
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Service Providers: Data may be shared with suppliers providing hosting, backup, infrastructure, email/SMS marketing, and similar services.
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Public Authorities: Shared upon request within the scope of legal and judicial obligations.
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International Transfers: Panorama Ankara Global does not transfer personal data abroad.
5. Data Retention Periods
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Appointment and health data: Up to 10 years, or as required by law
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Cookie and analytics data: Maximum of 2 years
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Communication records (email, BetterDocs chats): Maximum of 5 years, or shorter upon request
6. Rights of the Data Subject
Under Article 11 of the Turkish Personal Data Protection Law (KVKK), you have the right to:
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Learn whether your personal data is processed
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Request information regarding the processing purpose and the third parties your data is shared with
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Request correction if your data is incomplete or inaccurate
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Request deletion or destruction if data is processed unlawfully
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Request data portability
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Withdraw your consent at any time for consent-based processing
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File a complaint with the relevant supervisory authority
7. Application Procedures
You may exercise your rights by contacting us through the following methods:
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Online Form: https://www.global.panoramaankara.com/kvkk-basvuru-formu
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Postal Mail: Bayındırlık Mah. 1004 Sok., Şehzadeler/Manisa, Türkiye (Registered mail with return receipt)
Your application will be processed within a maximum of 30 days from the date of request.
8. Updates to This Notice
This notice may be updated in line with legal and procedural changes. The most recent version will always be available on our website.
Date of Publication: June 27, 2025
Panorama Ankara Global
🌐 https://www.global.panoramaankara.com
📞 +90 312 220 50 00
📧 info@global.panoramaankara.com